Delivery:

We use couriers including post office.

EU: delivery charge of EUR 20,00 will be added.

Delivery to the United Kingdom-Ireland and Switzerland are not possible.

  

Trading Conditions:

The minimum age for purchasing softguns @ Softgunshoppen.com is 18 years. However
customers under 18 years may purchase equipment and accessories for softguns.

-Conditions of Sale

- Shop at Softgunshoppen.com

- Prices

- General sale

- Delivery

- Cancellation

- Payment

- Returns

- Warranty

- Warranty claims

- Returns of non-faulty goods

- Returns in original condition?

 

Shop at Softgunshoppen.com:

There is no binding contract with Softshoppen.com until you have received an order confirmation from us. 

 

Prices:

All prices include 25% VAT and are in danish kroner, unless otherwise stated.Subject to price increases, currency changes, force majeure, misprints, delivery failures, tax changes and goods out of stock.Prices are the same at both Softshoppen.com and Lakolk Butikscenter 8 Rømø.  

 Sale in general: 

The price shown at placement of order is the prevailing price and will also be the same on collection from our shop. The price does NOT change either by price increase or decrease.

 

 

Delivery:

Reservations are made for sold-out goods and delayed deliveries from wholesalers to softgunshoppen.com.

  

 

Cancellations:

If you wish to cancel an order, please email us at info@softgunshoppen.com with order number and date of order. Under ‚Subject‘ please write ‚Afbestilling‘. If you have received an order confirmation via email, please return the email with the subject ‚Afbestilling‘. The cancellation must be received by us before 3pm the same day as the order is placed.

 

Payment:

We accepted the following cards

Dankort

Visa

Visa Electron

MasterCard

Maestro

JCB

Or cash (only in our shop)

 

 

Cooling off period:

You have 14 days in which you can return the goods for a full refund as long as the goods and packaging are in original undamaged condition. We will refund the full amount within 30 days. Please attach a copy of your receipt and bank details for transfer of the refund. Return delivery on non-faulty goods will be funded by the buyer.

 

 

Warranty:

All products purchased at softgunshoppen.com come with 2 years warranty unless other stated on the receipt. Complaints regarding broken or missing parts must be made within a reasonable time after the receipt of goods. If in the unlikely event of the product braking within the warranty period, we will repair it free of charge as long as it is a manufacturing fault.

Damage such as operator error, handling error, wrong type of ammunition, modifications or grossly misuse by the user, will not be covered by warranty.

Returned goods, not covered by warranty and/or received without intact packaging, will be re-packed at the necessary cost which will be passed onto the customer.

 

 

Warranty claims:

The customer is strongly encouraged to declare any faulty or missing parts to speed up the warranty process. The customer MUST attach a copy of the receipt together with the completed warranty application. Goods returned as COD or without postage will not be accepted by Softgunshoppen.com

 

 

Return of non-faulty goods:

Where the customer has indicated faulty goods, but after which faults cannot be found upon testing, the goods will be returned to the customer inclusive of a test fee of kr. 250.00 per hour.  The test fee covers the time spent on testing and looking for faults indicated by the customer.

The customer must attach a copy of the receipt together with a completed warranty application. Any accessories included must be stated on the warranty application. If it is not stated Softshoppen.com cannot be held responsible for any loss of such accessories.

 

Safe return of goods:

All products returned to softgunshoppen.com must be sent in suitable packaging. Damage caused by inadequate packaging may affect your statuary rights.

 

 

 

 

 

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